I wanted to pass on my sincerest thanks and appreciation for Kathy’s hard work and outstanding service to Auberge Resorts in conjunction with the payroll processing for our Archetype Restaurant in St Helena, CA.
Our associate Darlene Pino worked with Kathy directly on this semi-monthly process and found Kathy to be reliable, knowledgeable, responsive, extremely helpful, proactive, professional and above all else – patient.
We cannot thank Kathy enough for all her work on our behalf. When needed she manually entered payroll hours and tips for us when our timekeeping system’s import log was down. She also always let us know if the employee tips on the import log did not match our manager’s records.
She calculated and processed mid-pay period raises and retroactive pay on multiple occasions and spent a significant amount of time training Darlene on the reporting capability of Accuchex.
Probably most significantly, we had made a change to another payroll vendor with a 2/1 effective date. (This change was made only to increase system integration for us and certainly not because of any deficiency of Kathy or Accuchex). But there was an unfortunate series of glitches which led us at the eleventh hour to reach back out to Kathy – after our relationship with Accuchex had essentially come to an end – and ask her to run a payroll for us. This required a pay date change and delivery change, yet with no hesitation whatsoever, Kathy jumped right in and processed it for us which saved Darlene hours and hours of manual input.
I hope you know what a truly special employee you have. Kathy is a superstar and we are very, very grateful to her for all she did for us.