Q. Green Payroll. Does Accuchex offer a green payroll option?
A: Accuchex is pleased to offer a “Go Green Payroll” option that eliminates the generation of unwanted reports, expensive delivery charges, and more. Please contact an Accuchex sales representative for more info or you can email us at email@example.com If you are already an Accuchex client, please contact your customer service representative for additional information. Go Green!
Q. If I sign up for direct deposit, how long does it take to go onto effect.
A: It will usually go into effect the second payroll after your request has been submitted to your employer. We typically submit pre-notification to your bank to verify that the information entered into our system matches your account correctly. The only reason it may take longer is if the information that was originally submitted was incorrect or entered in error.
Q. My payroll has not arrived. What can I do to track the delivery status of my payroll?
A: All payrolls are guaranteed to be delivered by 12:00pm. If you have login credentials you can login into Time2Pay®, select the Payroll Tab and then choose the Scheduled & Ship option. From this point you should then choose the tracking number for the date of the payroll you are looking for. If you do not have Time2Pay® access, please contact your customer service representative and they can assist you with the tracking of your package.
Q. How many days in advance should I typically submit my payroll for processing?
A: Accuchex requires that you process your payroll 2 banking days in advance of your check date per our processing agreements. You are welcome to process your payroll up to 30 days in advance of your check date if desired. We will debit your account for fees, direct deposit, and taxes in the same manner as if you had processed within the standard 2 day window.